JALD TECH | RETURN & REFUND POLICY

Not happy with your JALD TECH purchase? No worries! You can return most items for a refund within 30 days of purchase. Here's how:

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How to Make a Return:

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1. Initiate Your Return Online:

   • Head to your JALD TECH account on JALDTECH.com or the app.

   • Locate your order under "Your Orders" and click "Return/Refund."

   • Select the item(s) you want to return and the reason for the return. Provide any additional information requested.

   • Choose your refund method: JALD TECH credit or original payment method. Submit your request.

2. Free Return Shipping (First Time):

   • If it's your first return for an order within 30 days, you'll get a free return label via email.

   • Print the label and securely attach it to your return package. Include all original barcodes for returned items.

   • Tip: Use transparent bags for items without barcodes before placing them in the return package.

3. Drop-Off at our partner courier:

   • Pack your return items securely and ensure the return label is clearly visible on the outside of the package.

   • Head to the nearest office of our courier in your location and drop off your return package.

4. Return Tracking and Refund:

   • Track your return status through your order details page or JALD TECH notifications.

   • Once the returned item(s) are received and inspected, your refund will be processed.

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Important Notes:

• You have 14 days from submitting your return request to mail your package back.

• The return label is only valid for shipments within the US (excluding security-restricted areas).

• Refunds may take 5-14 business days (up to 30 days) to appear in your original payment method.

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Return Shipping for Subsequent Items:

• Free return shipping applies only to the first return per order.

• Want to return additional items from the same order? No problem, as long as it's within the 30-day window. You'll still use the provided return label but pay the shipping fee deducted from your refund.

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Finding Your Return Label:

• Access your return label through "Your Orders":

  • Click "All Orders" -> "Print your return label and start return" -> "Print return label."

• Alternatively: "Returns" -> "Print return label" to download and print the label.

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What Can't Be Returned?

• Worn, washed, or damaged clothing (after delivery) with missing tags or hygiene stickers.

• Items marked as non-refundable.

• Health and personal care items.

• Certain free gifts and customized products.

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Refund Options:

• JALD TECH Credit: Faster processing and no expiration date. Credits cannot be used for cash but only for JALD TECH purchases.

• Original Payment Method: Subject to your bank's processing time.

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Missing Items or Undelivered Packages?

• Contact JALD TECH customer service for assistance with missing items or packages showing delivered but not received.

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